FREQUENTLY ASKED QUESTIONS

Does Ella Peptides Sciences ship peptides directly to my home?

Yes. All peptides prescribed through Ella Peptides Sciences are dispensed by our licensed 503A compounding pharmacy partners and shipped directly to your home address anywhere in the United States. There is no requirement to visit a clinic, pharmacy, or collection point at any stage. Peptides requiring cold-chain handling are packaged with appropriate refrigeration materials to maintain potency and sterility throughout transit. Full tracking information is provided for every shipment from dispatch to delivery

Which states does Ella Peptides Sciences ship to?

We ship to all 50 US states. Our telehealth model is designed specifically to serve patients nationwide — including those in states with limited local access to peptide therapy clinics.

How long does it take to receive my peptides after ordering?

Most patients receive their first protocol shipment within 2–5 business days.

Does Ella Peptides Sciences offer free shipping?

Free standard shipping is included on all initial protocol orders and all monthly refill orders above $500.

Can I track my peptide shipment?

Yes. A tracking number is automatically generated and sent to your registered email address when your order is dispatched from the compounding pharmacy. You can use this tracking number directly on the carrier's website (FedEx, UPS, or USPS) for real-time delivery updates.

What happens if my shipment is delayed or lost in transit?

If your shipment is delayed beyond the estimated delivery window, contact our patient services team with your order number and we will liaise with the shipping carrier and compounding pharmacy on your behalf.

What payment methods does Ella Peptides Sciences accept?

Ella Peptides Sciences accepts PayPal, Zelle, Cash App, Apple Pay, Venmo, Chime, and Crypto.

Does Ella Peptides Sciences ship internationally?

Yes. Ella Peptides Sciences not only serves US patients, we ship compounded prescription peptides internationally.

CONTACT US FOR ANY QUESTIONS

Email: 
Telegram: @EllaS0ngPPHK
WhatsApp: +1 (252) 315-0554
Address: Hong Kong, China | Sacramento, California

    Legal Disclaimer

    All clinical services provided at Ella Peptides Sciences are physician-supervised and delivered through licensed telehealth infrastructure. All peptides are prescribed by licensed physicians and dispensed through FDA-compliant 503A or 503B licensed compounding pharmacies. Refund and return policies are subject to pharmaceutical regulatory requirements. Nothing on this website constitutes legal or financial advice. Policies are subject to change — current terms are confirmed at the time of purchase.